Learn more about resolving payment disputes. Challenge: Challenge the buyer’s dispute with relevant information.Accept: Accept the buyer’s dispute and solution.Include copies of any documents showing the expected and actual delivery dates, including any. Send a dispute letter to your credit card company. Still, some credit card issuers may extend the 60-day dispute period when a shipment is delayed. Reply: This involves responding to the buyer and entering any relevant information depending on their initial dispute. Can you still dispute the charge You’re likely outside the protection of the Fair Credit Billing Act.Technically speaking, you can choose to respond to a dispute in a few different ways, including: Think big picture: While you may disagree with your customer, remember that if you give them a break, you increase the odds of building better customer relationships and loyalty in the future.Stay focused: Resist negativity and remain focused on the goal of finding a solution that works for both parties.Show respect: Be respectful and express to the buyer that you’re both on the same side.Customers cannot dispute pending credit card transactions they have to wait for it to actually post to their account before they can initiate a dispute. For merchants, the deadline to respond is 30 days for Visa chargebacks and 45 days for Mastercard chargebacks. Use this as an opportunity to address and resolve the dispute before it escalates. The deadline for a Chase Bank customer to dispute a transaction is 60 days. Listen patiently and try to understand the buyer’s perspective. Be open: Approach the dispute with an open mind. Below are four constructive communication tips: Though you can’t avoid experiencing a dispute, you can control how you respond to it.
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